Shipping & Delivery
Where do we ship?
Currently, Sugar Cookie only ships within Australia. Currently, Sugar Cookie lashes are shipped from the Gold Coast, Queensland.
Estimated Shipping Times
Please note, that both standard and express shipping times may be affected by the COVID-19 pandemic. We are doing everything we can to ensure both your safety and customer satisfaction.
You’ll be able to select your preferred shipping times at checkout. When you spend over $50, your shipping option will automatically include free express shipping.
Standard shipping times will vary depending on your location. The shipping times could vary anywhere from 2-18 business days.
Express shipping allows for 1 business day delivery in all states. This is the free shipping included in orders over $50, or you may choose to select this option if your order is less than $50.
Sugar Cookie uses Australia Post to deliver all packages.
Shipping is free Australia wide, with all orders over $50. For orders less than $50, you’ll be able to select either standard shipping ($6.90) or express shipping ($9.90) to any state in Australia.
Returns & Exchange
We want you to love Sugar Cookie as much as we do, so please read our returns & exchange policy, if for any reason you’re not happy with the products received.
If, for some reason, the product is damaged or faulty, you may return the lashes to be refunded or exchanged within 30 days. To initiate a refund or exchange, please email: email@example.com. You’ll also need to provide your proof of purchase, and we will let you know the easiest way to return the item/s. Once the item/s have been received, Sugar Cookie will gladly refund or replace.
Please understand that all of our lashes are handmade products. This means that the lashes may be slightly different between pairs. The difference should only be very minor, or hardly noticeable at all. We believe that these small ‘imperfections’ are what make handmade products even more incredible.